Payment and Delivery

1) By Bank Transfer or EFT (Electronic Funds Transfer)

You can make a payment to any of our accounts listed on our Bank Account Numbers page.

2) With Credit Cards via Our Site

You can benefit from online single payment or installment options with all kinds of credit cards. For your online payments, the amount will be charged from your credit card at the end of your order. In case of order cancellations due to possible cancellation or stock issues, the refund to your credit card will be made within 3 business days.

3) Order Price Refund

In case of cancellation of your orders for possible reasons; AMERKEZ LLC will refund the product price to your account and/or credit card within three business days. However, you must report your bank account information and/or credit card information correctly and completely to our company's finance authorities.

4) Delivery

We strive to dispatch the products you have ordered to the shipping company on the same day. For products that take time to supply, the cargo delivery time is as stated in the product detail. You will be informed in case of a possible delay in delivery.

Please provide your current location address as the delivery address during the day so that the product delivery can be carried out without interruption.

Your requests will be processed to be prepared according to the delivery type you determined at the end of the order. Products will be sent from our warehouse in Turkey via [d:aktif_kargo_sirketleri] shipping company. After your orders are approved, they are delivered to the Shipping Company within 2 (two) business days at the latest.

We ship worldwide, especially to Europe. Deliveries generally reach the buyer within 3-15 days. You can discuss different delivery conditions by consulting our customer representative.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation at the end of the payment page.

In case of any error in the specified address, the person who placed the order is contacted regarding the order that cannot be delivered.

The validity of the email address specified by our visitor is confirmed by the automatic email sent following the transfer of the order.

We have a responsibility towards the bank whose credit card system we use, as well as the customer, regarding the realization of the delivery.

Please Note!

Open and check the packages that you think were damaged during shipment in front of the cargo officer you received them from. If you think there is any damage to the product, have a damage report filed with the cargo company and do not accept the product.

It is accepted that the cargo company has fully fulfilled its duty after the product is received.

If the product is damaged: Report the report you have prepared to the phone number +90 552 803 91 92 or report the situation to the email address [email protected] as soon as possible.

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this email, you will help us in our work regarding the product.